Returns Policy

365 Days to Decide*

✓14-day no-quibble returns*
✓Exchange your product up to 365 days after delivery*
✓Drop off at your local point
✓Friendly customer care team always on hand to help

Returns and Exchanges

Should you wish to return your item to us for any reason, you have 14 calendar days from the date you received it to notify us in writing that you would like to return the item. You then have an additional 14 days to return the item to us.

Before returning your item(s), please email us at info@shopbathroomproducts.com and we will provide you with the return options:

Small/Medium Products:

Either a prepaid returns barcode (this may carry a small cost, sums to be deducted from your refund) or we can provide our returns address so that you may use your own courier.

Larger Products:

Larger items need to be returned on a pallet by a Hauler. You will be provided with your return pallet price for your relevant postcode when we send you the returns options via email (sums to be deducted from your refund).

Return Conditions

Your item(s) must be unused and in a re-sellable condition
Items must be in the original packaging
You must have the receipt or proof of purchase
Missing or damaged packaging may incur a 25% restocking fee
We cannot accept returns or exchanges for products that have been used, installed or made-to-order

Returns Process

Step 1

Email us at info@shopbathroomproducts.com

Step 2

Our customer care team will reply to arrange the return of goods

Step 3

For small & medium parcels:

Option 1: We send you a prepaid barcode* for drop-off
Option 2: You can post the item back using your own delivery service

For larger items:

Option 1: We arrange for a haulier collection*
Option 2: You arrange your own return transport

Step 4

Once we receive and check the item(s), you will receive a full refund (subject to any applicable fees). Please allow up to 28 days for the refund to appear in your account.

Charges

Manufacturer restocking fees may apply (up to 25%)
Transportation costs for return and redelivery will apply
Original delivery surcharges will apply to collections
For exchanges, delivery costs apply to the new item

Faulty Items

Please email info@shopbathroomproducts.com stating your name, order number and the issue you are reporting.

Important Notes:

Inspect items on day of delivery
Report damages within 48 hours of delivery
Never dispose of goods without our authorization
All reported faults will be tested by manufacturers

*365-day exchange not available for Trade customers.

*Collection & redelivery fees may apply.

*Placing an order with Shop Bathroom Products is agreeing to these terms. Your statutory rights are not affected.